In the previous part of our blog series, we discovered the importance of monitoring critical network KPIs (Key Performance Indicators) that shape the Quality of Experience (QoE) for cable broadband users. In this part, we'll delve deeper into how the AXTRACT DOCSIS & PNM (Proactive Network Maintenance) bundles harness these KPIs to pinpoint critical locations and empower service providers to proactively tackle network challenges and consequently minimize customer churn before signal impairments cause critical service degradation and customer unsatisfaction.

The MTA, or Multimedia Terminal Adapter, is a device that provides the telephony interface for the PacketCable network at the customer's premises. There are two types of MTA devices: embedded MTAs, which are part of the same hardware as the cable modem, and standalone MTAs, which are separate physical devices.

Find out what the cable modem provisioning process includes!

In their paper "Performance Monitoring Challenges in HFC Networks", Milan et al. say that collecting big data and processing it is integral to calculating the health of the HFC network of operators. Their KPIs include some interesting ones such as Flap List and SNR - let's take a closer look at them.