In the previous blog, our Daniel Egger outlined some of the key differences between the TR-069 and USP (née TR-369) protocols and why USP provides a solid improvement. But (as you may have noticed), he also left a few strategic spoilers about some unique features which make USP truly awesome; and that’s what we’re going to address today.

When companies improve their QoE, they increase customer satisfaction and loyalty, which may lead to improved business outcomes. Let’s try to explore the origins, why it should be considered, how TELCOs usually measure the QoE, what are the future trends, and how it can be implemented in the telecommunications industry.