What is QoE (Quality of Experience)?
A Comprehensive Guide | Delivering Top-Tier Network Experiences with QoE
Elevating User Satisfaction in Modern Networks
User-Centric QoE Solutions for Enhanced Service Quality
In an IP world, the quality of individual components does not necessarily add up to the quality of the whole. The only way to truly evaluate the quality delivered to a user is to experience the service as the user would.
Since 2009, Axiros has been pioneering QoE solutions that access any IP service exactly as a user would, measuring quality from the user’s perspective. These QoE performance indicators are user-centric, whether it involves the time it takes to download a webpage, access a service, place a phone call, change a TV channel, or log into an interactive service. Axiros removes the guesswork from impact assessments, providing factual information to guide operations, prioritize investments, and build SLAs.
Functionalities:
Monitoring of the experience of the user when consuming the service,
Adapting service provisioning on the basis of the varying context conditions (e.g. network status, user behavior, user profile, environment),
Predicting potential experience level degradation,
Masking quality degradation due to abrupt system changes.
What Does QoE Mean?
QoE stands for Quality of Experience. It's a measure of how satisfied users are with a digital service, such as an app, video streaming service, or website. QoE is important for telco brands and ISP providers because it provides insight into how users perceive the quality of their service. QoE can be affected by a number of factors, including latency, jitter, and packet loss. By monitoring QoE, telco brands and ISP providers can identify problems and take steps to improve the quality of their service. In addition, QoE data can be used to benchmark performance against competitors. Ultimately, QoE is a valuable tool for understanding and improving the user experience.
Quality of Experience Management
Quality of Experience Management (QoE) is a system that enables telco brands and ISP providers to measure and improve the quality of their service. It does this by monitoring customer satisfaction levels and using feedback to improve the service. QoE is important because it helps telco brands and ISP providers to improve their customer satisfaction levels, which in turn can lead to increased customer loyalty and retention. In addition, QoE can help telco brands and ISP providers to identify potential problems with their service before they cause major customer dissatisfaction. As a result, Quality of Experience Management is a vital tool for any telco brand or ISP provider that wants to ensure the best possible level of service for its customers.
QoE - The Key Competitive Differentiator For CSPs
Today, CSPs often do not differentiate the quality of their services or offer special incentives based on revenue potential. Most service policies are based on a best-effort approach, treating all customers and services equally, which results in shared bandwidth and common network latency and speed issues.
This lack of differentiation, particularly for data-heavy and latency-sensitive services like video, leads to reduced QoS and poor customer experience. Additionally, the best-effort delivery model limits CSPs' ability to offer personalized services to premium customers, leading to missed opportunities for upselling and bundling.
Undifferentiated QoE also frustrates premium customers, who expect personalized service, as seen in sectors like banking and retail. Moreover, poor experiences deter consumers from engaging with content, reducing revenue potential across the Telco-Media industry.
Our QoE Based Products
All Axiros products can be deployed and operated “On-Premises” or “as a Service”.