In the previous part of our blog series, we discovered the importance of monitoring critical network KPIs (Key Performance Indicators) that shape the Quality of Experience (QoE) for cable broadband users. In this part, we'll delve deeper into how the AXTRACT DOCSIS & PNM (Proactive Network Maintenance) bundles harness these KPIs to pinpoint critical locations and empower service providers to proactively tackle network challenges and consequently minimize customer churn before signal impairments cause critical service degradation and customer unsatisfaction.

In the rapidly evolving landscape of digital communication, guaranteeing a top-notch user experience is crucial for both service providers and end customers. As the appetite for faster and more reliable internet connection continues expanding, cable operators rely on the Data Over Cable Service Interface Specification (DOCSIS) to deliver high-speed broadband services.

Immediate payoff from automation investments is essential, and tools such as AXTRACT and AXWIFI provide substantial benefits to existing customer service and service quality operations, in addition to laying the foundation for full automation.

Telco customers have become increasingly familiar and comfortable with digital channels over the past decade, with research showing they are received positively by customers .

Customers already expect their telco to be fully informed about their service and situation and are becoming used to increasingly personalized responses to issues and enquiries.