Last week we had the first time opportunity to showcase our products at a booth at the AfricaCom exhibition in Cape Town. With nearly 15 years of business expertise in the African region and esteemed clients such as Vodacom, BTC and MTN, we looked forward with anticipation to uncover the possibilities of this fair. Find out in this blog post, what we have discovered!

Read our article on TechTimes about Artificial Intelligence in telecoms and why WiFi quality becomes a telco responsibility.

A tsunami of data is already on its way to CPE engineering, driven by unprecedented demands on customer service quality management. Similar waves have already transformed sectors like retail, financial services, marketing and advertising, and media. The world is never going back.

Data analytics, machine learning and artificial intelligence are already the buzzwords of a revolution. Everything is AI now - every large company has a data analytics strategy, every start-up has ‘AI built-in’ if it seeks funding. The AI revolution has visibility and priority at Board and CEO level, so funding and resources for innovation is plentiful.

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if they had access to a detailed picture of every individual customer’s service quality experience…

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if…

Read about how AX69 brings advanced WiFi insights in your DOCSIS network.

Immediate payoff from automation investments is essential, and tools such as AXTRACT and AXWIFI provide substantial benefits to existing customer service and service quality operations, in addition to laying the foundation for full automation.

Telco customers have become increasingly familiar and comfortable with digital channels over the past decade, with research showing they are received positively by customers .

Customers already expect their telco to be fully informed about their service and situation and are becoming used to increasingly personalized responses to issues and enquiries.

The first stream in zero-touch service is the most fundamental: to minimize the need for customer actions by improving service quality management.

Customers naturally judge the quality of their network provider primarily through their day-to-day experience with predominantly WiFi-connected devices.

The boom in video streaming services, video conferencing and gaming has brought the role of fixed-line networks rapidly back to prominence, with higher-than-ever expectations of service quality and customer care.

Legacy provisioning applications, such as early Auto Configuration Servers (ACS), can lead to support overhead, dead-end roadmaps and limited feature and upgrade options under certain circumstances.

Software Defined Networking (SDN) and SD-WAN became the answer to everything during it’s hype time in the years around 2015. From network to process automation to service monitoring, the SDN claim was to completely transform how this is being done.

The S/PRI interface is the basis for numerous glass fiber cooperations. This interface can be used to order and manage NGN-connections.

In light of the current pandemic, global technology market advisory firm ABI Research estimates that Connected Home devices could see a 30% year-on-year sales surge in the coming months.

As the number of connected devices continues to proliferate, service providers have a unique opportunity to monetize the Connected Home. But first, they must unlock a truly interoperable ecosystem for user services that vastly improves the consumer experience.

Recent weeks have seen the release of two new additions to the Axiros AXACT range of embedded solutions. Joining the ranks are the …