AX69 on top of DOCSIS - WiFi Insights and Control using TR-069 in Cable Networks
How AX69 brings advanced WiFi insights in your DOCSIS network
DOCSIS is an established and stable protocol for fully automatic deployment of cable modems. DOCSIS also provides all relevant information to a modem to ensure quality of the internet connection.
Things get tricky however when it comes to the customer's home network behind the cable modem. Here, the WiFi coverage has become the main factor in customer experience, which is reflected accordingly in the customer support. Unfortunately, DOCSIS does not provide any information on the quality of service, so support staff are forced to act blindly and can only give general tips on the placement of the cable modem. As a result, support calls are protracted and it remains unclear whether the customer's situation was improved. This is not a satisfying solution for either side.
To close this gap, modem manufacturers rely on TR-069 - not only to provide WiFi quality data, but also to be able to change WiFi settings or other parameters remotely. For this purpose, an Auto Configuration Server (ACS) is set up in the network, which receives messages from cable modems, evaluates them and displays them as required.
A key advantage of TR-069 is that it can be used by customer devices in existing networks without any significant effort. Technically, the only requirement is to add a URL of the ACS platform to the DOCSIS boot file. Cable modems can then connect automatically to the ACS and deliver quality data regularly - completely autonomous and independent of DOCSIS provisioning. Some configuration changes are even easier to implement with TR-069 than with DOCSIS. For example, in addition to WiFi, VoIP or DHCP configurations can also be adapted without rebooting the modem, because the DOCSIS boot file does not have to be reloaded.
AX69 by Axiros offers the ideal solution to complete existing DOCSIS solutions with TR-069. AX69 can either be installed in the provider network or used as a cloud service - with intuitive user interfaces for support and network operation out-of-the-box.
AX69 provides effortless device management at your fingertips:
Experience a unified support portal with WiFi insights for all cable modems with TR-069 support
Benefit from the current WiFi configuration and connected devices in the 2.4, 5MHz and guest network
Overview of WiFi networks and connected devices
Use 1:1 MESH view of the FRITZ!Gui for AVM devices
MESH view of the FRITZ!Box
Create workflows to turn WiFi networks on and off and to change the channel, SSID, or WiFi password
Easy customization of WiFi configuration from remote
Take advantage of a whole range of relevant information, for example on voice quality, the DHCP and switch configuration, or the device log - provided by the support portal
Diagnostic functions including device log, speed test, ping test and remote maintenance access
Router configuration and status of integrated LAN ports
In addition, AX69 can be used to configure VoIP accounts, roll out firmware updates or perform speed tests automatically. The data can easily be delivered via REST or SOAP API or via Excel.
For cable operators, AX69 is the ideal platform to quickly and effectively support end customers in WiFi Optimization, and a low-cost entry into device management with TR-069 and its successor protocol TR-369 / USP.