In the previous part of our blog series, we discovered the importance of monitoring critical network KPIs (Key Performance Indicators) that shape the Quality of Experience (QoE) for cable broadband users. In this part, we'll delve deeper into how the AXTRACT DOCSIS & PNM (Proactive Network Maintenance) bundles harness these KPIs to pinpoint critical locations and empower service providers to proactively tackle network challenges and consequently minimize customer churn before signal impairments cause critical service degradation and customer unsatisfaction.

In the rapidly evolving landscape of digital communication, guaranteeing a top-notch user experience is crucial for both service providers and end customers. As the appetite for faster and more reliable internet connection continues expanding, cable operators rely on the Data Over Cable Service Interface Specification (DOCSIS) to deliver high-speed broadband services.

When companies improve their QoE, they increase customer satisfaction and loyalty, which may lead to improved business outcomes. Let’s try to explore the origins, why it should be considered, how TELCOs usually measure the QoE, what are the future trends, and how it can be implemented in the telecommunications industry.

As mentioned in the NQI post, data is extremely important for HFC networks. In this post, we will be taking a look at a very interesting paper published in one of the top high impact journals in CS, …

A tsunami of data is already on its way to CPE engineering, driven by unprecedented demands on customer service quality management. Similar waves have already transformed sectors like retail, financial services, marketing and advertising, and media. The world is never going back.

Data analytics, machine learning and artificial intelligence are already the buzzwords of a revolution. Everything is AI now - every large company has a data analytics strategy, every start-up has ‘AI built-in’ if it seeks funding. The AI revolution has visibility and priority at Board and CEO level, so funding and resources for innovation is plentiful.

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if they had access to a detailed picture of every individual customer’s service quality experience…

Imagine what the head of a customer-facing or service-quality-driven business function might be able to do if…

The first stream in zero-touch service is the most fundamental: to minimize the need for customer actions by improving service quality management.

The boom in video streaming services, video conferencing and gaming has brought the role of fixed-line networks rapidly back to prominence, with higher-than-ever expectations of service quality and customer care.